HOW TO GET THINGS RIGHT

u003cpu003eu003c/pu003eu003cpu003eIn u003ciu003eHow to Make Things Happenu003c/iu003e, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:u003c/pu003eu003culu003e u003cliu003eExplore hidden capacityu003c/liu003e u003cliu003eImplement new ideas by transforming pop-ups into prototypesu003c/liu003e u003cliu003eDiscover knowledge pills to accelerate learningu003c/liu003e u003cliu003eDevelop service modules and problem tracksu003c/liu003e u003cliu003ePut problem solving at the heart of excellent service deliveryu003c/liu003e u003c/ulu003eu003cpu003e u003c/pu003eu003cpu003eOffering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how to get them right. u003c/pu003eu003cpu003eu003c/pu003e

Reseña del Editor